Transforming Passenger Communications

Transforming Passenger Communications

Public Transport

In the realm of public transport, integrating sign language into customer communications has the potential to bring about a profound transformation, making interactions with passengers more inclusive and accessible, particularly for the deaf and hard-of-hearing community. By embracing sign language as an essential aspect of the customer service approach, you can demonstrate your commitment to providing a seamless and equitable travel experience for all passengers.

Effective communication is at the core of excellent customer service in public transport. By offering sign language interpreters or training our staff in sign language, you create an environment where all passengers can easily communicate their needs, questions, and concerns. This inclusivity not only enhances understanding and reduces the risk of miscommunications but also fosters a sense of respect and appreciation for the diverse needs of your passengers.

Incorporating sign language into customer communications also aligns with legal requirements and accessibility standards, reinforcing your dedication to upholding the rights of every individual. By being proactive in your approach to inclusivity, you demonstrate your commitment to providing an equal and accessible service for all passengers, regardless of their hearing abilities.

Beyond compliance, the integration of sign language in public transport communication offers practical benefits. By catering to the needs of the deaf and hard-of-hearing community, you enhance passenger satisfaction and foster positive word-of-mouth, potentially attracting new customers and increasing loyalty among existing ones.

Embracing technology is essential in maximizing the impact of sign language integration. Utilizing video call interpreters or providing sign language video content on digital platforms and information displays ensures that accessibility is extended across various communication channels within the public transport network. This technological integration not only meets the preferences of modern passengers but also ensures seamless communication throughout their journey.

Incorporating sign language into customer communications is a pivotal step for public transport services. By creating an inclusive and accessible environment, we enhance the travel experience for all passengers, reinforce your commitment to providing exceptional customer service, and contribute to building a more inclusive and cohesive society. Through clear communication, legal compliance, and the effective use of technology, public transport can set an example for other industries in prioritizing inclusivity and meeting the diverse needs of passengers from all walks of life.

d/Deaf Matters

Amplifying Efficiency and Mitigating Risk Wtih Automated Sign Language Translations

Automated sign language translations and AI-driven sign language solutions at scale can transform the efficiency of organisations. A pioneering approach streamlines operations and helps control risk, bringing benefits from economies of scale.

Read More

Enhancing Quality of Service and Engagement with Sign Language

The quest for improved customer service and enhanced engagement is a constant pursuit. Managers and Leaders can stand out as they usher in a new era of meaningful interactions and lasting customer engagement.

Read More

Empowering Excellence - The Transformative Impact of Sign Language Translations on Customer Service

Discover how British Sign Language at scale amplifies customer satisfaction, maximizes efficiency, and ushers in significant cost savings.

Read More

d/Deaf, Deaf, deaf - What does it mean? Why does it matter?

Have you ever come across the terms "big D" and "little d" when referring to the Deaf community? Let's demystify this intriguing concept and delve into what it truly means.

Read More

Efficiency, value, return-on-investment (ROI)

Strengthen consumer relations and empower self-service for a leaner, loyal customer.

Read More

Inclusive, Accessible Communication Capabilities

Written words are not enough - many d/Deaf people rely on British Sign Language and have limited or even no access to reading.

Read More

Why sign language - not reading - may be your only valid option

Many people who use British Sign Language find reading difficult. English is a different langauge, and hard to learn when you don't know how words sound.

Read More

What are the legal and regulatory requirements around sign language?

The importance of accessibility cannot be overstated. For managers and leaders of large organisations, compliance with legal and regulatory requirements is not only a matter of good business practice but also a moral obligation and regulatory requirement.

Read More

Elevate public perception and reduce compaints with the power of accessible communication

Your reputation and brand perception can be influenced by how effective you are at customer communications. Extending your accessibility ambitions to sign language can be a key differentiator.

Read More

Real AI solving real problems

Cassie looks great, but few would mistake her for anything but a super-advanced avatar. So why would anyone ask that's not real is it?"

Read More

People first, robots second

Find out why some content should have human beings delivering translations.

Read More

See a 23% Improvement In Service Uptake with Accessible Customer Communications

Clear, accessible communication that customers want to consume is the key to unlock high levels of service uptake and customer engagement, and reduces costly "Did not attend" rates.

Read More

Reach 87,000 more homes

Let’s talk about it